Frequently Asked Questions

Ordering and Delivery

Do you ship worldwide? Yes! I ship all over the world.  Postage is automatically calculated at the checkout.  Please note that orders outside the EU may incur import taxes, which are the responsibility of the customer.  Delivery times vary greatly depending on the end destination.  Order withing the EU can take around 5 working days to arrive but orders outside the EU can take up to 21 working days to arrive.

Occassionally there may be delays in the postal system which are out of my control.  Please check your postal service for an weather related delays, strikes or other problems.

My order hasn't arrived yet? Don't worry.  First, please check your dispatch email and refer to the delivery estimates.  Estimated delivery refers to working days of Monday to Friday and does not include weekends.  I always use a postal service that provides full tracking information and the relevant tracking number is provided in your dispatch email - please do check online with the postal service to find out the progress of your delivery but if you're still worried send me an email.

My order has arrived but I'm not totally happy with it.  What can I do? I quite understand that you might've ordered a present for someone and it's not quite right or the product just isn't right for what you wanted.  Send me an email and we can have a chat about what's wrong and what your options are.  Please note though, I am unable to accept returns or exchanges for earrings for pierced ears due to hygiene regulations and, I cannot accept returns for commissions or besoke orders.

The Studio

Can I visit the studio? Yes, you're very welcome to visit the studio.  However, the Silk Mill isn't generally open to the public so it will be necessary for you to pre-arrange an appointment to visit me.  I also run my bridal business from the studio and have frequent appointments with brides to be so I'm afraid I can't accommate unexpected visits. If you'd like to visit the studio, please email me and we'll arrange a convenient time.

Do you hold Open Studio Events? I usually take part in the annual Frome Open Studios as part of the Frome Festival.  This event usually happens in the first week of July.  Occassionally, residents of the Silk Mill hold open studio events and more info about these events can be found on my Events Page.  I sometimes take part in Somerset Arts Week depending on their program so please check my Events Page for more informatio about Open Studio Events held at the Silk Mill.

Care Instructions

How do I look after my jewellery? I use polymer clay for my handmade beads and I use resin clay for the coloured in-lays in my Colour Dot studs, earrings, ringd and small dot pendants.

Resin Clay is hard wearing and easy to look after. Each piece is made over a period of three days.  I custom colour the resin and once it is cured, it is filed and sanded to a smooth, matt finish that resembles softly coloured stone or chalk.

Polymer clay is a robust, durable yet lightweight material that is custom coloured and then fired at low temperatures to fully cure. 

To keep the resin clay and polymer clay beads looking their best, please be gentle with it and, if it needs cleaning, please use mild soapy water and a very soft brush to remove any dirt before drying thoroughly with a soft cloth.  Please avoid contact with chemicals such as perfumes, chlorine, anything abrasive or acetone (nail varnish remover). 

Colour Accurancy

Help! I need a more accurate colour match - as my jewellery is predominantly about colour, I try to mix my custom colours to a Pantone Equivalent colour reference.  As all computer monitors display colours differently, please be aware that the real life jewellery may appear a slightly different colour that shown on your screen. If you need a more accurate colour reference or you're trying to colour match, please contact me and I will send you the Pantone colour reference.  I have also worked towards colour matching with well known paint manufacturers such as Farrow and Ball so, please do not hesitate to contact me if you're stuck with colour matching or need more accurate information.

Sizing Details

Sizes, Dimension and Measurements of Jewellery - please see each item description for details of the size of each style/item of jewellery.  I try to list all measurements as accurately as possible in centimetres, millimetres and inches so you can check whether an item is going to be suitable for you.

Some of my designs, especially my Tiny Colour Dot Studs and Tiny Dot Pendants are very small so please make sure you read the descriptions carefully to make sure the size is what you're looking for. 

Ring Sizes - Most of my rings are difficult or impossible to resize so it's very important to get this bit right.  Most hight street jewellers will be able to measure your fingers for you at no cost. 

All of my rings are listed in whole UK sizes.  If you're stuck or need any help, please do not hesitate to get in touch.

Product Information and Environmental Policy - it is very important to me that my jewellery making has as minimal impact upon the envrionment as possible and I try very hard to make choices to ensure that I source and use recycled materials wherever I can, that I eliminate any waste by being as efficient as possible with my work processes and that I use local or UK based suppliers for my materials.

Gift Wrapping and Packaging - all of my jewellery is gift boxed and protected with tissue paper before placing inside a sturdy cardboard postal box.  My gift boxes, tissue, ribbon, business cards, postal boxes and packaging tape are made from either fully or partically recycled materials and, as I can source them, I will eventually make sure that all of my packaging and paper good are made from 100% recylced materials. 

Do you use recylced metals? Wherever possible I use recycled sterling silver to make my jewellery - this applies to the wire, sheet and tube that I use.  At the time of writing I have been uable to source findings such as pre-made chain and earring srolls and posts that are made from recycled sterling silver.  I'm looking though!

I have started to use brass for some of my designs and this is almost always a sutainable metal as it's just not ecomonic to produce new brass for industry and so the tube that I use for my ring settings is made from locally sourced recycled brass.

What brand of Polymer Clay do you use? I have chosen to use Sculpey Premo (made by Polyform USA) and Cernit polymer clays to make my jewellery,  Both of theese brands have confirmed that their polymer clay is vegan and contains no animal products.  Not only is the planet's welfare a big concern but It's also important to me that no animals or people are harmed in the making of my jewellery and therefore, I will only use materials that are ethically manufactured and sourced. Polymer clay is a form of plastic but I always ensure that I never waste any clay - any unused clay can just be remixed into another colour and another design.  My finished beads are also very durable so should last you a very long time and, if you ever get fed up with them, just ask me to make them into something new! 

Resin Clay? What is it?  I use a brand of resin clay that is made in the UK by a company called Sylmasta.  I have chosen to use a resin clay rather than a liquid resin because it is less noxious and toxic than the liquid form.  I also never waste any clay in my jewellery making; with resin clay, I can mix up very small amounts of product and I just make smaller and smaller studs until it's all used up. There is no residue and nothing to throw away.

Commission and Wholesale Enquiries

Do you undertake Commissions or colour matching?  Yes, if my work load permits (I work with a lot of brides with my other business so that can get very busy during summer months) I absolutely love commissions and I'm more than happy to colour match to an outfit or colour scheme you may have - just ask!

Do you have a wholesale range? I do sell a limited range of my work through independent shops and galleries.  Please get in touch if you're interested in stocking my work as I'd love to hear from you.