All items are carefully wrapped in acid-free tissue paper, gift boxed and packaged securely. All of my packaging materials are made frtom recycled materials and the cost of gift wrapping is included in the delivery cost.
Returns and Refunds
In accordance with the Distance Selling Regulations, I do not normally accept returns for custom or commission orders - exceptions to this are items that are damaged in transit.
Due to hygiene reasons, I am unable to accept the return of earrings for pierced ears.
I want you to be delighted with your jewellery, however, if you are not happy with your order, you are welcome to return it, unworn and in the original packaging, within 14 days of receipt for either an exchange or refund minus the postage costs. In the frist instance, I would be grateful if you could contact me to let me know that you wish to return your jewellery and to discuss your options. I would recommend that any returns are sent using a secure and trackable service and that it is insured for the full value as I cannot be held responsible for any returned items that are lost in transit. Upon receipt of the returned goods, I will contact you to confirm receipt and, as agreed I will issue either a replacement, refund or exchange. Any refunds made will be for the purchase price and a credit will be applied to your credit card or original method of payment within 7 days..
Unfortunately, sale items cannot be refunded - only regular priced items may be refunded.
Return Address and Contact Details
- Returns should be sent to: Clare Lloyd, Colour Designs, 4 Button Street, Frome, Somerset BA11 3DR
- Email Address: [email protected]
- Contact telephone number: 07974 421574
- Studio Address (please note, visits to the studio by appointment only) Silk Mill Studios, Saxonvale, Merchants Barton, Frome, Somerset BA11 1PT