Delivery and Returns

Payment

All prices are in pounds sterling. I accept all major credit and debit cards through secure payment processing partner Paypal.  You don't need a Paypal account to make an order and no credit card details are stored.  If you wish to pay by bank transfer, please contact me for further details.  Orders will only be dispatched upon receipt of full, cleared payment.

Delivery Times for UK

Postage costs are included in the item price.  All items are sent using Royal Mail first class signed for delivery or Royal Mail Special Delivery and all orders will require a signature upon delivery. Orders under the value of £75 can also be sent by Royal Mail Special Delivery at an additional cost.  I aim to dispatch all in stock orders within five working days.  However, if your jewellery is being made to order, I will contact you to confirm the estimated delivery time.  I aim to turn around all 'made to order' items within two weeks, however during busy periods this might not always be achievable.  If you have any concerns about delivery times or you need any item urgently, please contact me before placing an order and I will do my best to accommodate you.

Delivery Costs to UK

  • Royal Mail first class signed for (orders under £75 in total ) FREE
  • Royal Mail Special Delivery for orders under £75 optional upgrade of £5.00
  • All orders of £75 and over are sent FREE by Royal Mail Special Delivery so they should arrive by 1pm the day after posting

International Orders and Delivery

Usually, international orders can take between 1 - 4 weeks to arrive.  Orders will be posted by the most secure method available to your country and will require a signature upon arrival.  Please note, international customers are responsible for all fees, taxes and duties associated with shipping to their respective country.

All Deliveries both UK and International

Postage options can be selected upon completion of purchase and the cost of delivery is per order not per item.

Please ensure that the correct delivery address details are provided at the time of puyrchase.  I cannot be held responsble for non delivery of orders when incorrect details have been provided by the customer.

You will receive an email notification as soon as your order has been dispatched along with postal tracking details.

Delivery charges are subject to change in line with Royal Mail price amendments.

Packaging

All items are carefully wrapped in acid-free tissue paper, gift boxed and packaged securely.  All of my packaging materials are made frtom recycled materials and the cost of gift wrapping is included in the delivery cost.

Returns and Refunds

In accordance with the Distance Selling Regulations, I do not normally accept returns for custom or commission orders - exceptions to this are items that are damaged in transit.

Due to hygiene reasons, I am unable to accept the return of earrings for pierced ears.

I want you to be delighted with your jewellery, however, if you are not happy with your order, you are welcome to return it, unworn and in the original packaging, within 14 days of receipt for either an exchange or refund minus the postage costs.  In the frist instance, I would be grateful if you could contact me to let me know that you wish to return your jewellery and to discuss your options.  I would recommend that any returns are sent using a secure and trackable service and that it is insured for the full value as I cannot be held responsible for any returned items that are lost in transit.  Upon receipt of the returned goods, I will contact you to confirm receipt and, as agreed I will issue either a replacement, refund or exchange.  Any refunds made will be for the purchase price and a credit will be applied to your credit card or original method of payment within 7 days.. 

Sale Items

Unfortunately, sale items cannot be refunded - only regular priced items may be refunded. 

Return Address and Contact Details

  • Returns should be sent to:  Clare Lloyd, Colour Designs, 4 Button Street, Frome, Somerset BA11 3DR
  • Email Address: [email protected]
  • Contact telephone number: 07974 421574
  • Studio Address (please note, visits to the studio by appointment only) Silk Mill Studios, Saxonvale, Merchants Barton, Frome, Somerset BA11 1PT