Delivery Info

Postage an Delivery - Importan Information 

Payment

I accept all major credit and debit cards through secure payment processing partner Paypal.  You don't need a Paypal account to order.  If you wish to pay by cheque, please contact me for further information.  As I use a third party to process card payments, at no time do I have access to your card details.  I do not store any personal details and will never pass e-mail addresses to any other company.

Orders will only be dispatched upon receipt of cleared payment. 

Delivery Information  

UK Deliveries - Earrings are posted using Royal Mail First Class Post.  All other items are sent through Royal Mail Recorded Delivery and will require a signature upon delivery.  Items can also be sent by Special Delivery at additional cost.  I aim to deliver orders within five working days, however, if your item is being made to order, I will advise you of the delivery time.  

International Deliveries - Usually, international shipping takes between 1 and 4 weeks. Standard delivery will be by Airmail (only to countries listed in the section below) which is not trackable or insured but proof of purchase is obtained.  All other countries will require either Airsure or International Signed For Delivery. International customers are responsible for all fees, taxes and duties associated with  shipping to their respective country.  

Postage option can be selected upon completion of purchase. The cost of delivery is per order not per item.

Please ensure that correct delivery address details are provided at time of purchase. I cannot be held responsible for non-delivery of orders when incorrect details have been provided by the customer. 

Delivery charges are subject to change in line with Royal Mail price amendments.

International Delivery

Standard Airmail Delivery (to the countries listed below)

  • Europe £6.50
  • USA, Canada, Australia, New Zealand £7.50

Airsure / International Signed For

  • Europe £15.00
  • Rest of World £15.00

Airsure International is only available to selected countries and where available, this service will be used.

Delivery Costs to UK
  • Royal Mail First Class Recorded Delivery for stud earrings £3.75
  • Royal Mail First Class Recorded Delivery for all other jewellery except studs £5.50
  • Royal Mail Special Delivery £8.00
Packaging

All items are carefully wrapped in acid-free tissue paper, gift boxed (made using recycled materials) and packaged securely.  The cost of gift packaging is covered in the delivery cost.

Returns and Refunds

In accordance with the Distance Selling Regulations I do not normally accept returns for custom or commission orders, exceptions to this are any items that are damaged during transit.

Due to hygiene regulations I am unable to accept returns for earrings for pierced ears.

I want you to be delighted with your jewellery, however, if you are not satisfied with your order, you are welcome to return it, unworn, within 14 days of receipt.  In the first instance, I would be grateful if you could contact me to let me know that you wish to return your jewellery and then please return the item in as much of the original packaging as possible.  I cannot accept responsibility for any returned items which are lost in transit on their way to me and would highly recommend that you return the item by recorded or special delviery ensuring that it is insured for the full value.  Upon receipt of the returned goods I will issue a replacement or refund.  Any refunds issued will be for the full purchase price and original delivery costs. Please post to RETURNS Colour-Designs, 4 Button Street, Frome, Somerset BA11 3DR and please ensure that you include the return slip in your parcel. 

Please note that I cannot refund any delivery charges for returned items unless the jewellery is faulty.  If your items arrives broken, please take a photo, contact me and then return the item to me, I can then either make a replacement or issue a refund.

Items Lost in Transit
You will receive an e-mail on the day of dispatch to confirm that your item/s has/have been posted.  If your order does not arrive when expected, please allow an extra day or two for any delays in transit and also please check with your nearest Royal Mail depot as calling cards are NOT always left with attempted deliveries and your parcel may have been taken back to the depot for collection.  If, after checking this, your order has not been located please contact me immediately and I will conduct an investigation and, where applicable, send replacements or issue a refund. Please note, as all of my jewellery is unique, it may not be possible to issue an exact replacement item but I will do my best to match the colours of the original item.